An exceptional training solution
for healthcare call centers

Tone is everything

Because it is the most important aspect of customer service, tone is the primary focus of the BCI program. We help create a call-center culture that embraces tone as an essential aspect of what defines quality customer service.

BCI understands that while important, words alone do not make an effective telephone representative. We know that tone is the important human element that most affects the patient experience.

Did you know?

Our bilingual staff members allow BCI to offer all services in Spanish.