An exceptional training solution
for healthcare call centers

Monitor call center performance
every day of the year

Continuous monitoring is essential to making sure agents consistently utilize what they learn from training.

BCI provides the continuous monitoring necessary to maintain a high-quality level of customer service performance.

Did you know?

When listening to recordings, BCI is focused on eliminating behaviors that could leave our clients vulnerable to any sort of legal complaint. We pay close attention to HIPAA rules and regulations as well.