When it comes to phone skills training, up front workshops or training classes are essential. But follow up training (continuous monitoring and reporting) is by far the most important aspect of any program.
The fact is that a program's follow up training is where 90% of client ROI is garnered, because this is where 90% of the actual training takes place. The world's greatest trainer could perform their workshop for an organization, but if their follow up training is mediocre, their program's results will be mediocre. The workshop lasts one day; the follow up training takes place every day.
Most training companies place the major emphasis of their programs on their day long, on-site training workshops. Follow up training, if offered at all, is typically an afterthought; an inconvenient but necessary aspect of their program. This workshop-focused training approach produces a program limited in scope and effectiveness.
BCI offers a full training program. Not only is our up front training excellent, we work hard to produce the most effective follow up training in our field. Like no one else, we excel where 90% of the actual training takes place, and this is why BCI always gets the best results.
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