An exceptional training solution
for healthcare call centers

We focus on the human elements
of communication

Warmth, compassion and a sincere willingness to help- these are the essential human elements of customer service that scripts do not address.

Rather than teach a scripted approach, BCI trains call centers to interact in a natural, empathic and common sense manner that focuses on the emotional aspects of human interaction.

Did you know?

Patients are customers who can choose where they seek care, and the BCI program provides a real competitive advantage by creating and maintaining a superior patient telephone-experience.