An exceptional training solution
for healthcare call centers

Marketplace competition customer service and you

In today’s competitive healthcare environment, maintaining customer loyalty is a must. The patient experience is an important factor in managing this revenue stream, and the BCI program ensures for healthcare call centers a consistently high level of customer service performance.

Did you Know

The BCI program ensures for our clients excellent patient satisfaction scores related to call-center interaction.

Beyond Scripts

Beyond Scripts

Scripts only scratch the surface when it comes to providing real customer service training. Learn more

Tone Training

Tone Training

BCI ensures that agents always convey warmth, respect, empathy and a sincere willingness to help. Learn more

Monitoring

monitoring

The BCI program provides continuous monitoring of agents, 24 hours a day, 365 days a year. Learn more